> ## Documentation Index
> Fetch the complete documentation index at: https://docs2.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Email Support

> Enable AI-powered email support in minutes

Setting up AI email support is as simple as forwarding your emails. No complex integration needed.

[Watch Video here](https://www.loom.com/share/b42659b05b924c6f8799a3ded96f2add?sid=5eee044b-049f-4659-b997-fbcd4653ec2e)

## Quick Setup

<Steps>
  <Step title="Add your Email">
    [Add your Email here first](https://armin.cx/app/_/channels/email)
  </Step>

  <Step title="Setup Receiving">
    After your Email was added, setup receiving of your Email Address. For this, you will need to set forwarding rules and forward to:

    ```typescript theme={null}
    <org_id>@chatarmin-mail.com
    ```

    You will find the exact Email when clicking on your Email Channel
  </Step>

  <Step title="Setup Sending">
    Now, you need to open your Domain Host Provider so we can set DNS Records. Those will be show on the Email Channel Page aswell
  </Step>

  <Step title="Choose AI">
    If not already done, go to your newly created Email Channel -> AI -> Select your current AI Bot
  </Step>
</Steps>

## How it works

1. Customer emails your support address
2. Email is forwarded to our system
3. AI processes and responds to the email

   1. When `Auto-Reply ON`**:**

      Response appears from your original email address

   2. When `Auto-Reply OFF`:

      AI Suggestions appears in the ticket and doesn't auto-send

## Features available

* Automatic email responses
* Smart ticket categorization
* AI Auto Tagging
* File attachment handling
* HTML email support
* Seamless human handoff
* Full conversation history