> ## Documentation Index
> Fetch the complete documentation index at: https://docs2.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Voice Support

> Enable AI-powered voice support for telephone within minutes

## How it works

1. [Setup your voice ai agent in "phone" channel configuration](https://armin.cx/app/org_MRamBNilQszj/channels/phone)

   <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.02.jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=fe33701f47b938152e2a08a72bf98196" alt="Bild01 05 25um18 02 Jpe" width="1416" height="340" data-path="images/Bild01.05.25um18.02.jpeg" />

   click "add"

2. Give the number a display name

   <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.03.jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=0689deddd6684f144ee9d757ecc38db1" alt="Bild01 05 25um18 03 Jpe" width="756" height="614" data-path="images/Bild01.05.25um18.03.jpeg" />

3. **Choose a number**, if none is offered just type "DE" or "+" and there will be auto-suggestions for you to choose from:

   <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.03(1).jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=92222dc4f83a7cc90b27a8ebab77db4b" alt="Bild01 05 25um18 03(1) Jpe" width="832" height="450" data-path="images/Bild01.05.25um18.03(1).jpeg" />

   Select\&Use the phone number

4. [Choose the ai agent in voice channel overview](https://armin.cx/app/org_MRamBNilQszj/channels/phone/channel_nrLDVsHUbXnY), and start prompting the general inputs

   <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.05.jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=b61f588a0174ec9942d1d4dbb84263ce" alt="Bild01 05 25um18 05 Jpe" width="2888" height="1342" data-path="images/Bild01.05.25um18.05.jpeg" />

5. Choose your preferred voice

   <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.06.jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=23c6060d36d5161cc949c3e278530330" alt="Bild01 05 25um18 06 Jpe" width="2878" height="1900" data-path="images/Bild01.05.25um18.06.jpeg" />

<Info>
  **New Feature**: Having trouble with pronunciation? Check out our [Pronunciation
  Guide](/channels/voice/pronunciation-guide) to teach your voice agent how to correctly pronounce
  company names, acronyms, and special terms.
</Info>

6. Define general settings such as speed or latency

   <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.06(1).jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=5da60fef3cf6cbda19be4ca2d23d5e5f" alt="Bild01 05 25um18 06(1) Jpe" width="2900" height="1950" data-path="images/Bild01.05.25um18.06(1).jpeg" />

7. Test, test, test!

   <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.08.jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=ad879fb5f049a3f9c60f57067fd1cb97" alt="Bild01 05 25um18 08 Jpe" width="700" height="186" data-path="images/Bild01.05.25um18.08.jpeg" />

8. Find transcripts and summaries in your inbox - yay!

   <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.08.jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=ad879fb5f049a3f9c60f57067fd1cb97" alt="Bild01 05 25um18 08 Jpe" width="700" height="186" data-path="images/Bild01.05.25um18.08.jpeg" />

9. Do some more prompting and testing

10. Define the handover number for escalation from ai agent to your human customer support team members.

    <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/Bild01.05.25um18.07.jpeg?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=289e8fcba6dbea81b879993a8c7fe693" alt="Bild01 05 25um18 07 Jpe" width="2804" height="432" data-path="images/Bild01.05.25um18.07.jpeg" />

11. Go live!

[Check this live video setting up a live voice assistant!](https://www.loom.com/share/991af29645434fbd92fa496404202f0c)

**0:00** Hi, so we just set up a voice assistant. Here you can find all the transcript as well as the quick, uhm, recording. \
**0:09** And the customer summary as well as the customer information including the phone number. And obviously here I do have the filter for channel voice, but that's it. \
**0:19** How can I configure the voice assistant? Uhm, I'm gonna just, ah, put, make it here by putting it prompting the voice, putting the welcome message, actually naming it and choosing a voice. You can test the voices as well. \
**0:30** And setting some settings including the forward number for escalation. Back to the phone agent, how can I add a new one? 0:38 Just enter a display name and choose a phone number. Uhm, for example, for Germany, choose the ones offered here. And then, uhm, go through the configuration that I just introduced. 0:53 Have fun with our phone, uh, voice AI channel in ArminCX.
