> ## Documentation Index
> Fetch the complete documentation index at: https://docs2.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto Resolve

> Keep your inbox clean - decide which tickets should be automatically resolved

# Auto Resolve

Not every ticket that comes in is relevant for support. Use the Auto Resolve feature to automatically set tickets to resolved based on specific criteria.

<img src="https://mintcdn.com/chatarmincom/nomFjf1R6ixGLgz6/images/Bildschirmfoto2025-11-24um10.16.44.png?fit=max&auto=format&n=nomFjf1R6ixGLgz6&q=85&s=8de65affccefaca12bdc8cce1ce8a070" alt="Bildschirmfoto2025 11 24um10 16 44 Pn" width="2890" height="1066" data-path="images/Bildschirmfoto2025-11-24um10.16.44.png" />

Under **Settings – General**, at the bottom of the page, you’ll find the option to define keywords and topics. The AI scans incoming tickets and automatically marks those that match your criteria as *resolved*.

This allows you to automatically resolve tickets from specific email addresses or with certain topics using AI.

Automatically resolved tickets receive the **AI Resolved** tag. We strongly recommend creating a dedicated view in your inbox to display these tickets. This lets you verify that the AI is resolving the right cases and ensures nothing slips through.