> ## Documentation Index
> Fetch the complete documentation index at: https://docs2.armin.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox & Views

> What you need to know about the inbox

[***Intro-Disclaimer: Make sure you mastered introduction before going into such greater detail!***](https://docs.armin.cx/introduction)

[2min Video on "Views & Subviews":](https://www.loom.com/share/d98563e266114832ba2d3e531f593ad6?sid=d9e4c57a-f299-4fd6-862d-74db2b799222)

<img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/viewsarmincx.png?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=b03c76807d83c51730a9491af41117ac" alt="Viewsarmincx Pn" width="2024" height="1080" data-path="images/viewsarmincx.png" />

# **About Views & Subviews**

The inbox is a frontend-display-feature that enables you to set default views based on your company's needs:

* teams
* brands
* shops
* languages

... on whatever base you want operations to seamlessly oversight what's going on, views lets you

* conglomerate the channels needed, in one "master-inbox-view"
* decentralize ticketing analytics based on segmented views introduced above
* assign admin-rights based on your company's infrastructure

..watch the video above (2min) to understand the inbox and get going!

## Subviews

You can easily create Subviews, by:

<Steps>
  <Step title="Click on &#x22;Add View&#x22;">
    Click on "+ Add View" in the Inbox\\

    <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/add_view.png?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=ba824fa4019780159b87e8b021c8974d" alt="Add View Pn" width="247" height="263" data-path="images/add_view.png" />
  </Step>

  <Step title="Create Subview">
    Next, you type in the **Parent Views' Name** followed by "**::**" and the **Subviews' Name**. Like this:

    <img src="https://mintcdn.com/chatarmincom/A54BHt_5VfpG_omm/images/create_sub_view.png?fit=max&auto=format&n=A54BHt_5VfpG_omm&q=85&s=e2b4ba7e49e077703498ae3ade2cfc80" alt="Create Sub View Pn" width="518" height="361" data-path="images/create_sub_view.png" />

    Here you will see, that it **initially** takes the **Filters** from the **Parent View**. You can directly change & set the \*\*desired Filters for the Subview. \*\*Those will ****OVERWRITE theParent's Filters**** . So those changes will NOT reflect/change any filters from the Parent View and will be overwriting the Parent's filters

    So the Subview will show the Tickets **ONLY** by the **Filters set in the Subview**, not by the ones set in the Parent view AND Sub-view
  </Step>
</Steps>