AI Email Support - ChatarminCX Docs

Setting up AI email support is as simple as forwarding your emails. No complex integration needed. Watch Video here

Quick Setup

Add your Email

Setup Receiving

After your Email was added, setup receiving of your Email Address. For this, you will need to set forwarding rules and forward to:

<org_id>@chatarmin-mail.com

You will find the exact Email when clicking on your Email Channel

Setup Sending

Now, you need to open your Domain Host Provider so we can set DNS Records. Those will be show on the Email Channel Page aswell

Choose AI

If not already done, go to your newly created Email Channel -> AI -> Select your current AI Bot

Customer emails your support address
Email is forwarded to our system
AI processes and responds to the email
1. When Auto-Reply ON: Response appears from your original email address
2. When Auto-Reply OFF: AI Suggestions appears in the ticket and doesn’t auto-send