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Customer feedback is a gift that you should not ignore. With our TrustedShops integration, you will never miss a review again and you can manage every review directly from your armincx inbox.

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Setting up the channel

1

Go to integrations

Got to the integrations-page (click on your name in the bottom left corner and choose integrations) and choose eTrusted
2

Setting up

Click on connect -> Add account and ad your credentials. Click connect and grant the required permissions.
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How to use

Every new review will now create a ticket in your inbox. To manage your reviews from your inbox, you have to create a new view.
1

Click + Add view

You first have to create the new view by clicking on + Add view
2

Give it a name

Name the new view as you like - maybe you want to choose TrustedSHhops…
3

Choose filter

The frist filter you want to set is channel - eTrusted. This ensures, that all reviews from TrustedShops will be displayd. The seconnd filter you might want to use here is the Status: opne & on hold. So resolved & closed tickets will not be displayed in this view